yes, all orders will be emailed a confirmation and tracking number.

return shipping is the customers responsibility.


we accept returns and exchanges. 

we must be contacted that you'd like to return or exchange the item prior to shipping it back.

return shipping is the customers responsibility.

all sale merchandise is considered final sale. all items not paid full price are considered sale.

all special orders are considered final sale.

international orders are final sale. souchi will not accept returns from outside the usa. 

also, please note the customer is responsible for any customs and duties your country may charge.

if you have and questions regarding our policies, please contact -

ll merchandise that is returned must be in its original condition, which includes all hang-tags attached. please use caution when trying on merchandise. merchandise that has evidence that it has been worn will also void your right to an exchange or refund. merchandise that does not reach us within 7 days return authorization will void your right to an exchange or refund.

shopping online

we do not have an in-stock guarantee. we do our best to make sure items that have sold are reflected online, we will contact you if your ordered item is not in stock and you will not be invoiced or charged until your order is confirmed.

sweater care

we recommend dry cleaning if you are at all concerned with washing, are unsure of your machines agitation & don't like the how knits soften as they are washed. we are unable to replace/exchange items that have been damaged in the wash.

our products are hand or machine washable on gentle cycle in cold water and the shortest wash- dry flat - never using hot water or a dryer. for best results, use very little agitation, and a sweater(or lingerie) bag if using a machine.machine & hand washing knits may cause the hand to change and soften over time. we recommend the laundress products which are non-toxic, bio-degradable and allergen free.

If you are unsure of the machine you are using we suggest dry cleaning. also, for our wool or wool blend sweaters please dry clean.

Shipping Rates:

Rate name Condition Price
Free ground shipping over $200 $200 and up Free
Standard shipping + insurance 0-8lbs $18.00
Overnight shipping $10 and up $60
Second day air shipping $10 and up $40
International shipping 0-10lbs $75

our privacy policy

we do not sell or share your personal information with anyone at anytime.  you may want to be on our mailing list to receive notice of current souchi events or promotions.  we generally send out 1-2 emails each month to our mailing list.

security of our site: you will see https in our address, this denotes that our site is encrypted and secure. is pci compliant.