souchi policies

we accept returns and exchanges. 

 

international orders are final sale. souchi will not accept returns from outside the usa.

all sale merchandise is considered final sale. all items not paid full price are considered sale.

all special orders are considered final sale.

all other transactions can be returned or exchanged if received within 7 days from delivery.

 

WE MUST BE CONTACTED THAT YOU'D LIKE TO RETURN OR EXCHANGE THE ITEM PRIOR TO SHIPPING IT BACK. RETURN SHIPPING IS THE CUSTOMER RESPONSIBILITY. 

 

if you have and questions regarding our policies, please contact - suzisouchi@souchi.com

 

please be advised that you will be responsible for the original and additional shipping cost to return merchandise. we recommend that you insure your package for its full value and use a parcel delivery service that can track your package. customers are responsible for merchandise until it reaches our shipping department. 

 

returns sent to us without a return authorization number will be refused.

 

all merchandise that is returned must be in its original condition, which includes all hang-tags attached. please use caution when trying on merchandise. merchandise that has evidence that it has been worn will also void your right to an exchange or refund. merchandise that does not reach us within 7 days return authorization will void your right to an exchange or refund.

 

we recommend dry cleaning if you are at all concerned with washing, are unsure of your machines agitation & don't like the how knits soften as they are washed. we are unable to replace/exchange items that have been damaged in the wash.

 

privacy policy: We do not sell or share your personal information with anyone at anytime.  you may want to be on our mailing list to receive notice of current souchi events or promotions.  we generally send out 1-2 emails each month to our mailing list.

security of our site: you will see https in our address, this denotes that our site is encrypted and secure. 
souchi.com is pci compliant.

please read our policies carefully before placing your order.
you cannot complete orders online without agreeing to the terms that follow:

we do not have an in-stock guarantee. we do our best to make sure items that have sold are reflected online, we will contact you if your ordered item is not in stock and you will not be invoiced or charged until your order is confirmed.